The customer will be sent an email letting you know the order is "Ready for Pick Up". There is a 3 business day grace period to allow for pick up once the customer has been notified. Customers are welcome to pick up at their convenience, but the returns policy goes into effect on the 4th business day.
Please feel free to bring the return back to the store or request a shipping label by following the details in our returns policy page.
Orders placed Monday-Friday (excluding holidays) before 1PM MST will be fulfilled and shipped the same day, pending item availability and credit card verification. Orders placed after 1PM MST will be fulfilled the next business day. Orders placed on Friday after 1PM MST will be fulfilled the following Monday or subsequent business day. Transit times do not include Saturday, Sunday or holidays.
Order fulfillment cut-off times are provided as guidelines only, and do not take into account possible delays caused by item availability, promotions, holidays, payment verification and shipping carrier delays.
Free continental US shipping for orders over $200, excluding ceramics, glassware, oversized or heavy items. We do not offer international shipping at this time.
In the event that your order requires additional shipping, you will be issued a shipping invoice to be paid before your order can ship out of our facility. If you are issued a shipping invoice and it is not paid within 48 hours, your order will automatically be cancelled and refunded.
Domestic orders are shipped via UPS, UPS Surepost or USPS. Free shipping will be shipped via the carrier with the best rates or service options based on the customer's location. All orders shipping to Hawaii, Alaska, Puerto Rico or a P.O. Box cannot be expedited and will automatically be shipped via UPS Surepost/USPS. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service. Shipping to Hawaii, Alaska and Puerto Rico may require an additional fee.
We follow the guidelines provided by the shipping carriers UPS and USPS, but are not able to control the package once it has left our facility. We are not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events. It is the customer's responsibility to select the best shipping method for their needs, preferred delivery date, and location. If your package is lost or damaged in transit, we will work closely with the carrier to do everything possible to assist you. We cannot be held responsible for packages once proof of delivery is generated by the carrier. We cannot refund or replace lost or stolen packages, so we highly recommend using a delivery address that is secure.The customer may request any special shipping needs, such as signature required, or delivery to a UPS access point, and we will do our best to accommodate you. Special shipping requests can delay delivery times and require additional fees.
To make arrangements, please email firstname.lastname@example.org before placing your order.
Due to the fragile nature and to ensure safe delivery of ceramics and glassware, orders including these items may require an additional shipping fee. Ceramics and glassware are shipped via UPS Ground and insured for the full value of the order, but please understand shipping costs can vary significantly based on the size, quantity, weight and delivery location. Our customer service team will be in touch by email if your order requires additional shipping.
We are happy to provide a shipping quote for specific items based on your location prior to the order being placed. Please email: email@example.com
Oversized items and/or any order 10 lbs or heavier will require oversized shipping. The shipment cost will be quoted on a per order basis. Our customer service team will be in touch by email about any additional shipping cost.
For questions about online orders, the best way to reach our team is via email. We will respond as soon as possible to any inquiry. firstname.lastname@example.org
Items purchased during special offers and/or promotions are eligible for return as long as they comply with our standard return policy.
Discount codes may not be combined with other discount codes or promotions. Offers may not be applied to previous purchases, gift cards, shipping fees, or taxes. Discount applied before shipping, handling, and tax. Some exclusions may apply.
Refused and/or returned packages to sender may be subject to a restocking and return shipping fee.
We are happy to price match items available on other websites based in the United States and selling in US dollars. To be eligible for price match, the item must be an exact match in style, color, size and have available inventory. We do not price match other website's promotions or special discounts. To request a price match, please email email@example.com before placing your order or within our standard domestic return policy.