Orders placed Monday-Friday (excluding holidays) before 1PM MST will be fulfilled and shipped the same day, pending item availability and credit card verification. Orders placed after 1PM MST will be fulfilled the next business day. Orders placed on Friday after 1PM MST will be fulfilled the following Monday or subsequent business day. Transit times do not include Saturday, Sunday or holidays.
Order fulfillment cut-off times are provided as guidelines only, and do not take into account possible delays caused by item availability, payment verification and shipping carrier delays.
Free shipping for orders over $150, excluding ceramics and glassware.
Domestic orders are shipped via UPS or USPS. Free shipping and returns will be shipped via the carrier with the best rates or service options based on the customer's location.
We follow the guidelines provided by the shipping carriers USPS and UPS, but are not able to control the package once it has left the store. It is the customer's responsibility to select the best shipping method for their needs, preferred delivery date, and location. The customer may request any special shipping needs, such as signature required, and we will do our best to accommodate you. Special shipping requests can delay delivery times and require additional fees. To make arrangements, please email email@example.com.
Due to the fragile nature and to ensure safe delivery of ceramics and glassware, orders including these items require a shipping fee. The starting cost of $12 for shipping ceramics and glassware via UPS Ground is automatically applied to the cart, but please understand shipping costs can vary significantly based on the size, quantity, weight and delivery location. Our customer service team will be in touch by email if your order requires additional shipping.
We are happy to provide a shipping quote for specific items based on your location prior to the order being placed. Please email: firstname.lastname@example.org
Oversized items or any order 10 lbs or heavier will require oversized shipping. The shipment cost will be quoted on a per order basis. Our customer service team will be in touch by email about any additional shipping cost.
For questions about online orders, the best way to reach our team is via email. We will respond as soon as possible to any inquiry. email@example.com
Items purchased during special offers and/or promotions are eligible for return as long as they comply with our standard return policy.
Discount codes may not be combined with other discount codes or promotions. Offers may not be applied to previous purchases, gift cards, shipping fees, or taxes. Discount applied before shipping, handling, and tax. Some exclusions may apply.
Refused and/or returned packages to sender may be subject to a restocking and return shipping fee.
We are happy to price match items available on other websites based in the United States and selling in US dollars. To be eligible for price match, the item must be an exact match in style, color, size and have available inventory. We do not price match other website's promotions or special discounts. To request a price match, please email firstname.lastname@example.org before placing your order or within our standard domestic return policy.