Free continental US shipping for orders over $200, excluding oversized or heavy items. We do not offer international shipping at this time.
In the event that your order requires additional shipping, you will be issued a shipping invoice to be paid before your order can ship out of our facility. If you are issued a shipping invoice and it is not paid within 48 hours, your order will automatically be cancelled and refunded.
Domestic orders are shipped via UPS, UPS Surepost or USPS. Free shipping will be shipped via the carrier with the best rates or service options based on the customer's location. All orders shipping to Hawaii, Alaska, Puerto Rico or a P.O. Box cannot be expedited and will automatically be shipped via UPS Surepost/USPS. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service. Shipping to Hawaii, Alaska and Puerto Rico may require an additional fee.
We follow the guidelines provided by the shipping carriers UPS and USPS, but are not able to control the package once it has left our facility. We are not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events. It is the customer's responsibility to select the best shipping method for their needs, preferred delivery date, and location. If your package is lost or damaged in transit, we will work closely with the carrier to do everything possible to assist you. We cannot be held responsible for packages once proof of delivery is generated by the carrier. We cannot refund or replace lost or stolen packages, so we highly recommend using a delivery address that is secure.The customer may request any special shipping needs, such as signature required, or delivery to a UPS access point, and we will do our best to accommodate you. Special shipping requests can delay delivery times and require additional fees.
To make arrangements, please email customerservice@cedarandhyde.com before placing your order.