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Customer Service

Order Processing

Orders placed Monday-Friday (excluding holidays) before 2PM MST will be fulfilled and shipped within 48 hours, pending item availability and credit card verification. Orders placed after 2PM MST will be fulfilled the next business day. Orders placed on Friday after 2PM MST will be fulfilled the following Monday or subsequent business day. Transit times do not include Saturday, Sunday or holidays.

Order fulfillment cut-off times are provided as guidelines only, and do not take into account possible delays caused by item availability payment verification and shipping carrier delays.

Shipping

Domestic orders are shipped via USPS or UPS. Free shipping and return shipping on orders over $200 will be shipped via UPS Ground. 

The customer may request signature required or any special shipping needs and we will do our best to accommodate you. To make arrangements, please email customerservice@cedarandhyde.com.

USPS Priority Mail - $6
UPS Domestic Ground or Home Delivery - $12
UPS 2-Day - $25
UPS Overnight - $45

It is the customer's responsibility to select the appropriate shipping method for their needs. The customer accepts responsibility for any missing and/or lost packages. Additional shipping costs for rejected or returned to shipper packages are the responsibility of the customer. 

Heavy or Oversized Shipping

Oversized items or any order 10 lbs or heavier will require oversized shipping. The shipment cost will be quoted on a per order basis. Our customer service team will be in touch by email about any additional shipping cost.

Returns & Exchanges

We will accept returns or exchanges on items that are returned in their original unworn, unwashed condition with all tags intact. Shoes must be returned in their original, undamaged shoebox or bag.

All sale items are final sale. 

We do not accept returns on apothecary, swimwear, periodicals and undergarments.

For all returns and exchanges, please email returns@cedarandhyde.com for a Return Authorization Number (RA#) within 3 business days of delivery date. For an exchange, please include the size and/or item for which you would like to exchange. Returns must be postmarked within 5 business days of receiving your RA# to be eligible for return/exchange. All returns that do not meet the 3 business day requirement for RA# request will only be considered for online store credit. 

We offer free return shipping for all orders over $200. Please request the free return label when you email returns@cedarandhyde.com for the return authorization.

For orders less then $200, the customer is responsible for the return shipping cost. We are happy to provide a return label and $12 will be deducted from any refund for shipping cost. If you choose to secure your own shipping, we recommend sending the package via traceable carrier, insured for the full value of the product. We do not accept liability for missing packages or damage of returned goods. The original shipping cost of the order are non-refundable.

All sale, gift cards, custom inseams and one of a kind pieces are final sale. Final sale items may not be returned or exchanged. All sale items are not eligible for any price adjustment. Shipping and handling charges are not refundable.

Merchandise purchased online may also be returned at our brick & mortar store.

Please send items pre-paid and insured to: 

Cedar & Hyde
Attn: Returns RA#----
2015 10th Street 
Boulder, Colorado 80302

A return will be inspected and processed within 3 business days of delivery. The customer will be notified via email when the refund or store credit has been issued. Please allow at least 5 business days for a refund to post to your account. Refunds will be issued to the original payment method and store credit will be issued via online gift card.

Privacy Policy

Cedar & Hyde respects your privacy and takes great care to safeguard any information provided to us. Your preferences for use of your information are our highest priority. Cedar & Hyde does not share any client information (including email addresses) at any time. Please email customerservice@cedarandhyde.com with further questions about our privacy policy.

Terms & Conditions

Please review the following terms and conditions (“Terms of Use”) that govern your use and purchase of products (collectively, ‘Use’) of our Site. Your Use of our Site constitutes your agreement to follow and be bound by the Terms of Use

Cedar & Hyde reserves the right, at any time, to modify, alter or update these Terms of Use.

Website Content

Unless otherwise noted, the design of the Site, the Site as a whole, and all materials that are part of the Site (collectively, ‘Contents’) are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by Cedar & Hyde, LLC.

Use of Images

Images from Cedar & Hyde, LLC may be used if credit for the origin of images is acknowledged. Credit styling and imagery to cedarandhyde.com

Comments & Feedback

We welcome your comments and feedback regarding our website, products and services. We do not, however, accept confidential or proprietary information. Accordingly, all comments, feedback, ideas, suggestions, materials, information and other submissions disclosed, submitted or offered to Cedar & Hyde using this website or otherwise (collectively, ‘Comments’) are not confidential and will become and remain Cedar & Hyde property. The disclosure, submission or offer of any comments will constitute an assignment to Cedar & Hyde of all worldwide rights, titles and interests and goodwill in the comments without payment of any compensation. Comments submitted by you must not violate any right of any third party, and must not contain any libelous, abusive, obscene or otherwise unlawful material.

The Contents are intended solely for your personal, noncommercial use. You may copy other Contents displayed on the Site for your personal, noncommercial use only. No right, title or interest in any Contents is granted or transferred to you as a result of any such copying.

Except as noted above, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, any of the Contents or the website. Unauthorized use of the Contents is expressly prohibited by law, and may result in severe civil and criminal penalties.

Merchandise Availability 

We do our best to properly represent real inventory numbers on the website, but merchandise availability on our website is not guaranteed. If merchandise is not available by the time your order processes, we will notify you of this via e-mail. You will receive a shipping confirmation via e-mail once your items have shipped.

Merchandise Information

All products displayed on the website are available at Cedar & Hydes Boulder store. The prices displayed on the website are quoted in U.S. dollars, unless otherwise indicated.

Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.

Disclaimer, Limitation of Liability, &  Indemnity 

EXCEPT AS OTHERWISE EXPRESSELY PROVIDED, THIS WEBSITE, ALL CONTENTS AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN ‘AS IS’ BASIS. CEDAR & HYDE DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE.

CEDAR & HYDE DOES NOT WARRANT THAT YOUR USE OF THE WEBSITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT THIS SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. ALTHOUGH CEDAR & HYDE ENDEAVORS TO PROVIDE ACCURATE INFORMATION, IT DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE ACCURACY OR RELIABILITY OF INFORMATION ON THIS WEBSITE. YOUR USE OF THE WEBSITE IS AT YOUR OWN RISK. NEITHER CEDAR & HYDE NOR ITS AFFILIATED OR RELATED ENTITIES OR ITS VENDORS OR CONTENT PROVIDERS SHALL BE LIABLE TO ANY PERSON OR ENTITY FOR ANY DIRECT OR INDIRECT LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR OTHERWISE), INJURY, CLAIM, OR LIABILITY OF ANY KIND OR CHARACTER WHATSOEVER BASED UPON OR RESULTING FROM YOUR USE OR INABILITY TO USE THIS SITE, OR ANY INFORMATION OR MATERIALS PROVIDED ON THE WEBSITE. CEDAR & HYDE IS NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER. IF YOU ARE DISSATISFIED WITH THE WEBSITE OR ANY MATERIALS ON THE WEBSITE, OR WITH ANY OF CEDAR & HYDE'S TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE WEBSITE. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS CEDAR & HYDE, ITS SHAREHOLDERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, DISTRIBUTORS, VENDORS AND AFFILIATES FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, RESULTING OR ARISING OUT OF YOUR BREACH OF ANY OF THESE TERMS OF USE.

Denial of Access

These Terms of Use constitute an agreement that is effective unless and until terminated by Cedar & Hyde. If in Cedar & Hyde sole discretion you fail to comply with any term or provision of this agreement, Cedar & Hyde may deny you access to the Website. In the event of denial of access by Cedar & Hyde, you are no longer authorized to access the Website, and the restrictions imposed upon you with respect to material copied or downloaded, and the disclaimers and limitations of liabilities set forth in these Terms of Use, shall continue in force. These Terms of Use constitute the entire agreement between you and Cedar & Hyde relating to the subject matter addressed herein.

 Applicable Law 

The law applicable to the interpretation and construction of these Terms of Use and any transaction (including purchases made on this Website) using or related to the Website, shall be the laws of the State of Colorado, USA without regard to principles of conflict of laws.

You agree that all matters relating to your access to or use of the Website, including all disputes, will be governed by the laws of the United States and by the laws of the State of Colorado. All proceedings relating to the Website, these Terms of Use, or any transaction, including the sale of any products, using this Website, shall be brought only in the state or federal courts of Boulder County, Boulder, Colorado, USA, and you and Cedar & Hyde do hereby consent to the jurisdiction and venue of such courts.