For help with online orders, please use the contact information below:

Email: customerservice@cedarandhyde.com

Text or Call: (720) 251-4558

If you are unable to reach us, please leave a message we will return your call as soon as possible.

Our in store team is actively helping customers visiting the shop. To contact either store directly please call: (720) 287-3900

See store hours and address information here: Visit the Boulder Colorado Stores

We accept returns on items return shipped within 7 days of the initial delivery date, as shown by carrier tracking. All returned items must be in their original unworn, unwashed condition with all tags intact. Shoes must be returned in their original, undamaged shoebox or bag. Some exclusions apply.

Please review the entire returns policy before placing your order. Click Here

The customer will be sent an email letting you know the order is "Ready for Pick Up". There is a 3 business day grace period to allow for pick up once the customer has been notified. Customers are welcome to pick up at their convenience, but the returns policy goes into effect after the 3rd business day. 

Please feel free to bring the return back to the store or request a shipping label by following the details in our returns policy page.

Please return in store purchases to the store during our normal store hours. If you have questions, please call: 720-287-3900

If you need to ship your return, please email customerservice@cedarandhyde.com

Orders placed Monday thru Thursday (excluding holidays) before 1 PM MST will be fulfilled and shipped the next business day, pending item availability and credit card verification. Orders placed on Friday will be fulfilled the following Monday or subsequent business day. Transit times do not include Saturday, Sunday or holidays.

Order fulfillment cut-off times are provided as guidelines only, and do not take into account possible delays caused by item availability, promotions, holidays, payment verification and shipping carrier delays. If your order requires additional shipping fees this could cause additional delays.

Free continental US shipping for orders over $300, excluding oversized orders exceeding 10 lbs or 12" on any side. We do not offer international shipping at this time.

In the event that your order requires additional shipping, you will be issued a shipping invoice to be paid before your order can ship out of our facility. If you are issued a shipping invoice and it is not paid within 72 hours, your order will automatically be cancelled and refunded.

Domestic orders are shipped via UPS or USPS. Free shipping will be shipped via the carrier with the best rates or service options based on the customer's location. All orders shipping to Hawaii, Alaska, Puerto Rico or a P.O. Box cannot be expedited and will automatically be shipped via USPS. Shipping to Hawaii, Alaska and Puerto Rico may require an additional fee.

We follow the guidelines provided by the shipping carriers UPS and USPS, but are not able to control the package once it has left our facility. We are not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events. It is the customer's responsibility to select the best shipping method for their needs, preferred delivery date, and location. If your package is lost or damaged in transit, we will work closely with the carrier to do everything possible to assist you. We cannot be held responsible for packages once proof of delivery is generated by the carrier. We cannot refund or replace lost or stolen packages, so we highly recommend using a delivery address that is secure.The customer may request any special shipping needs, such as signature required, or delivery to a UPS access point, and we will do our best to accommodate you. Special shipping requests can delay delivery times and require additional fees.

To make arrangements, please email customerservice@cedarandhyde.com before placing your order.

Due to the fragile nature and to ensure safe delivery of ceramics and glassware, orders including these items may require an additional shipping fee. Please understand shipping costs can vary significantly based on the size, quantity, weight and delivery location. Our customer service team will be in touch by email if your order requires additional shipping.

We are happy to provide a shipping quote for specific items based on your location prior to the order being placed. Please email:customerservice@cedarandhyde.com

Oversized shipping costs apply to all orders exceeding 10 lbs or 12" on any side. The shipment cost will be quoted on a per order basis. Our customer service team will be in touch by email about any additional shipping cost.

Unless otherwise specified, items purchased during special offers and/or short term promotions are eligible for return as long as they comply with our standard return policy. All items marked Final Sale are not eligible for return.

Discount codes may not be combined with other discount codes or promotions. Offers may not be applied to previous purchases. Discount codes can not be applied to gift cards. Discounts are applied before shipping, handling, and tax. *Some exclusions may apply.

Refused and/or returned packages to sender may be subject to a restocking and return shipping fee. Please confirm your shipping information when placing your order.

We are happy to price match items available on other websites based in the United States and selling in US dollars. To be eligible for price match, the item must be an exact match in style, color, size and have available inventory. We do not price match other website's promotions or special discounts. To request a price match, please email customerservice@cedarandhyde.com before placing your order or within our standard domestic return policy.