We will gladly accept returns on full priced items return shipped within 7 days of the initial delivery date, as shown by carrier tracking. All returned items must be in their original unworn, unwashed condition with all tags intact. Shoes must be returned in their original, undamaged shoebox or bag.
All permanently marked down sale items (listed in the "SALE" section) are final sale and not eligible for return, exchange or store credit.
We do not accept returns on apothecary, swimwear, periodicals and undergarments.
All final sale, gift cards, custom inseams, special orders and one of a kind pieces are final sale. Final sale items are not eligible for refund, exchange or store credit. All sale items are not eligible for any price adjustment. Shipping and handling charges are not refundable.
We do not accept returns on international orders at this time.
All returns must be issued a Return Authorization (#RMA) number and be postmarked within 7 days of initial delivery provided by the carrier tracking. We offer free return shipping for all orders over $200.
Follow the instructions and submit your return for review.
A return will be inspected and processed within 2 business days of delivery. The customer will be notified via email when the refund or store credit has been issued. Please allow at least 3 business days for a refund to post to your account. Refunds will be issued to the original payment method and store credit will be issued via online gift card.
Orders placed Monday-Friday (excluding holidays) before 1PM MST will be fulfilled and shipped the same day, pending item availability and credit card verification. Orders placed after 1PM MST will be fulfilled the next business day. Orders placed on Friday after 1PM MST will be fulfilled the following Monday or subsequent business day. Transit times do not include Saturday, Sunday or holidays.
Order fulfillment cut-off times are provided as guidelines only, and do not take into account possible delays caused by item availability, payment verification and shipping carrier delays.
Domestic orders are shipped via UPS or USPS. Free shipping and returns will be shipped via the carrier with the best rates or service options based on the customer's location.
We follow the guidelines provided by the shipping carriers USPS and UPS, but are not able to control the package once it has left our the store. It is the customer's responsibility to select the best shipping method for their needs, preferred delivery date, and location. The customer may request any special shipping needs and we will do our best to accommodate you. To make arrangements, please email email@example.com.
Free UPS Ground for orders over $200
UPS Ground - $12
UPS 2nd Day Air - $25
UPS Next Day Air - $45
International orders are shipped via UPS or DHL Express and are not eligible for return or exchange. The costs are calculated based on your location via DHL's guidelines or by a variable estimate.
The customer may request signature required or any special shipping needs and we will do our best to accommodate you. To make arrangements, please email firstname.lastname@example.org.
The customer is responsible for all additional taxes, customs and import duties levied by their local government. Depending on the location, shipments may experience customs delays which are outside of our control and are impossible to predict. We suggest you contact your local customs office for additional information.
It is the customer's responsibility to select the appropriate shipping method for their needs. The customer accepts responsibility for any missing and/or lost packages.Additional shipping costs for rejected or returned to shipper packages are the responsibility of the customer.
Oversized items or any order 10 lbs or heavier will require oversized shipping. The shipment cost will be quoted on a per order basis. Our customer service team will be in touch by email about any additional shipping cost.
Monday thru Saturday: 10am to 6pm
Sunday: 11am to 5pm
For questions about online orders, the best way to reach our team is via email. We will respond as soon as possible to any inquiry. email@example.com
Visit our store:
2015 10th St
Boulder, Colorado, 80302
2019 10th St
Boulder, Colorado, 80302
Items purchased during special offers and/or promotions are eligible for return as long as they comply with our standard return policy.
Discount codes may not be combined with other discount codes or promotions. Offers may not be applied to previous purchases, gift cards, shipping fees, or taxes. Discount applied before shipping, handling, and tax. Some exclusions may apply.
Refused and/or returned packages to sender may be subject to a restocking and return shipping fee.
We are happy to price match items available on other websites based in the United States and selling in US dollars. To be eligible for price match, the item must be an exact match in style, color, size and have available inventory. We do not price match other website's promotions or special discounts. To request a price match, please email firstname.lastname@example.org before placing your order or within our standard domestic return policy.