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Returns & Exchanges

Returns & Exchanges

We offer free return shipping on all orders over $200. We will gladly accept returns or exchanges initiated within 3 business days of the delivery date on items returned in their original unworn, unwashed condition with all tags intact. Shoes must be returned in their original, undamaged shoebox or bag.

We do not accept returns or exchanges on international orders.

All sale items are final sale. 

We do not accept returns on apothecary, swimwear, periodicals and undergarments.

All sale, gift cards, custom inseams, special orders and one of a kind pieces are final sale. Final sale items may not be returned or exchanged. All sale items are not eligible for any price adjustment. Shipping and handling charges are not refundable.

Merchandise purchased online may also be returned at our brick & mortar store.

To initiate a return or exchange:

A Return Authorization Number (RA#) is required for all returns or exchanges.

  • Please email: returns@cedarandhyde.com for a Return Authorization Number (RA#) within 3 business days of delivery date.
  • For an exchange, please include the size and/or item for which you would like to exchange.
  • Package and ship using the original box and packaging materials, ensuring the product(s) arrive free from damage.
  • Shipments must be scanned and shipped by the carrier within 5 business days of receiving your RA# to be eligible for return/exchange. All returns that do not meet the 5 business day requirement for RA# request will only be considered for online store credit. 

For orders less then $200, the customer is responsible for the return shipping costs. We are happy to provide a return label and $12 will be deducted from any refund for shipping cost. If you choose to secure your own shipping, we recommend sending the package via traceable carrier, insured for the full value of the product. We do not accept liability for missing packages or damage of returned goods. The original shipping cost of the order are non-refundable.

Please send items pre-paid and insured to: 

Cedar & Hyde
Attn: Returns RA#----
2015 10th Street 
Boulder, Colorado 80302

A return will be inspected and processed within 2 business days of delivery. The customer will be notified via email when the refund or store credit has been issued. Please allow at least 3 business days for a refund to post to your account. Refunds will be issued to the original payment method and store credit will be issued via online gift card.