Standard Returns Policy:
We will gladly accept returns on Full Priced items return shipped within 7 days of the initial delivery date, as shown by carrier tracking. All returned items must be in their original unworn, unwashed condition with all tags intact. Shoes must be returned in their original, undamaged shoebox or bag.
To initiate an online return:
All returns must submit a return request for approval. All returns must be dropped off and scanned by the carrier within 7 days of initial delivery.
- Login to your Customer Account. Enter the email from the original order and you will be sent a 6 digit passcode to login.
- Select the order to return and click "Return request" in the upper right.
- Select the item(s) and quantity to be returned.
- Once approved, you will receive instructions via email.
Some exclusions apply:
- All end of season items marked 'Final Sale' are not eligible for return, exchange, or store credit. These items have a Final Sale badge and are located in the final sale collections.
- We do not accept returns on apothecary items (including body/hair care, fragrances) and undergarments.
- Special orders, gift cards, custom inseams and one of a kind pieces are final sale.
We are happy to provide a return label and $15 will be deducted from any refund for shipping costs. If you choose to secure your own shipping, we recommend sending the package via traceable carrier, insured for the full value of the product. Please take extra care when returning ceramic or breakable goods. We do not accept liability for missing packages or damage of returned goods. The original shipping costs of the order are non-refundable.
Please send items pre-paid and insured to:
Cedar & Hyde Mercantile
Attn: Returns Dept
2015 10th St
Boulder, CO 80302
We recommend ensuring the package is scanned at the time of drop off and you are issued a receipt showing the date and time of shipment. We can only follow the information provided to us by the carrier tracking and the tracking number on the box in regards to the actual ship date.
All returns will be inspected and processed within 2 business days of delivery. The customer will be notified via email when the refund or store credit has been issued. Please allow at least 3 to 5 business days for a refund to post to your account. Refunds will be issued to the original payment method and store credit will be issued via online gift card.
Return a Local Pick Up:
The customer will be sent an email letting you know the order is "Ready for Pick Up". There is a 3 business day grace period to allow for pick up once the customer has been notified. Customers are welcome to pick up at their convenience, but the returns policy goes into effect after the 3rd business day.