Store Manager

The Store Manager is the heart of our team and works closely with the founder and senior leaders. They believe that every single detail matters and pride themselves on having excellent communication skills. They know how to read the room and have an understanding of sophisticated customer needs. They are effortless in providing inspiration that drives sales and exceed customer service expectations. They lead by example in ensuring all important day to day tasks are completed as well as provide effective feedback and always reward accomplishments. The Store Manager must promote a genuine and positive work environment that fosters open communication, repeat customers, accountability, and inspires sales.

 Initiate, Execute, and Inspire

  • Takes ownership of all store functions
  • Sets up for success through planning, goal setting and communication
  • Motivates the team to work together to achieve goals.
  • Self starter who overcomes obstacles, achieves goals and follows operational standards. An expert problem solver.
  • Creates a welcoming, comfortable, and genuine environment for our customers that includes a physical warm greeting and sincere thank you with every visit.
  • Consistently executes the company visual presentation and merchandising standards inclusive of product presentation, signing, and lighting.
  • Manage cleanliness of store from top to bottom.
  • Manage product integrity process and ensure that each store associate is trained and compliant with all basic inventory management/movement/receiving processes.
  • Consistently execute quality inventory practices with restocking, RTV’s, damages, and managing inventory discrepancies
  • Execute accurate and detailed product cycle counts and inventories as planned and communicated.
  • Responsible to ensure that all associates (including yourself) are current and up to date with product knowledge through a commitment to formalized training and development.
  • Organize and manage special promotions, end of season sale, trunk shows, and events. Including reaching out to appropriate venues of collaboration and initiating community collaboration.
  • Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing.
  • Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the policy; sales, returns, gift certificates, special orders, etc.
  • Resolve customer service related issues using good business judgment and elevating as needed to the owner.
  • Inspire our customers and staff about Cedar & Hyde’s unique product offerings through product stories, understanding and selling of our core categories.
  • Understand customers’ needs to be able to make meaningful suggestions for additional purchases to achieve sales goals.
  • Utilize and analyze company business reporting to drive stores sales, conversion and profit plans to exceed goals through successful leadership, organizational plans, customer service, and to do this consistently.
  • Demonstrate and hold the team accountable to consistent selling behaviors that inspire our customers towards a greater connection with our products through new full-priced items and special events to achieve company goals.
  • Assist in social media content, posting, and communication.

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