Keepsake Locket

Order Processing

Orders placed Monday-Friday (excluding holidays) before 1PM MST will be fulfilled and shipped the same day, pending item availability and credit card verification. Orders placed after 1PM MST will be fulfilled the next business day. Orders placed on Friday after 1PM MST will be fulfilled the following Monday or subsequent business day. Transit times do not include Saturday, Sunday or holidays.

Order fulfillment cut-off times are provided as guidelines only, and do not take into account possible delays caused by item availability, payment verification and shipping carrier delays.

Domestic Shipping

Domestic orders are shipped via USPS or UPS. Free shipping and return shipping on orders over $200 will be shipped via USPS Priority. 

The customer may request signature required or any special shipping needs and we will do our best to accommodate you. To make arrangements, please email customerservice@cedarandhyde.com.

It is the customer's responsibility to select the appropriate shipping method for their needs. The customer accepts responsibility for any missing and/or lost packages. Additional shipping costs for rejected or returned to shipper packages are the responsibility of the customer. 

International Shipping

International orders are shipped via USPS and are not eligible for return or exchange.

The customer may request signature required or any special shipping needs and we will do our best to accommodate you. To make arrangements, please email customerservice@cedarandhyde.com.

The customer is responsible for all additional taxes, customs and import duties levied by their local government. Depending on the location, shipments may experience customs delays which are outside of our control and are impossible to predict. We suggest you contact your local customs office for additional information.

It is the customer's responsibility to select the appropriate shipping method for their needs. The customer accepts responsibility for any missing and/or lost packages. Additional shipping costs for rejected or returned to shipper packages are the responsibility of the customer. 

Heavy or Oversized Shipping

Oversized items or any order 10 lbs or heavier will require oversized shipping. The shipment cost will be quoted on a per order basis. Our customer service team will be in touch by email about any additional shipping cost.

Returns & Exchanges

Domestic Orders

We will gladly accept returns or exchanges on full priced items returned in their original unworn, unwashed condition with all tags intact. Shoes must be returned in their original, undamaged shoebox or bag.

• All sale items (listed in the "SALE" section) are final sale and not eligible for return, exchange or store credit.
• We do not accept returns on apothecary, swimwear, periodicals and undergarments.
• We do not accept returns or exchanges on International orders.

All final sale, gift cards, custom inseams, special orders and one of a kind pieces are final sale. Final sale items are not eligible for refund, exchange or store credit. All sale items are not eligible for any price adjustment. Shipping and handling charges are not refundable.

To initiate a return or exchange: 

All returns must be issued a Return Authorization (#RMA) number and be postmarked within 7 days of initial delivery provided by the carrier tracking. We offer free return shipping for all orders over $200. 

• Please go to: www.cedarandhyde.myreturnscenter.com 
• Enter your order number and email
• Follow the instructions and submit your return for review.
• Once approved, you will receive instructions via email.

For orders less then $200, the customer is responsible for the return shipping costs. We are happy to provide a return label and $8 will be deducted from any refund for shipping cost. If you choose to secure your own shipping, we recommend sending the package via traceable carrier, insured for the full value of the product. We do not accept liability for missing packages or damage of returned goods. The original shipping cost of the order are non-refundable.

Please send items pre-paid and insured to: 

A return will be inspected and processed within 2 business days of delivery. The customer will be notified via email when the refund or store credit has been issued. Please allow at least 3 business days for a refund to post to your account. Refunds will be issued to the original payment method and store credit will be issued via online gift card.